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The Final Verification call is the last requirement for an Organisation Validated SSL certificate. It’s simple, the Certificate Authority (CA) will call the verified number associated with your organisation to verify the details of the order.

How Do I Complete the Final Verification Call?

To finish the Organisation Validation process and issue your SSL certificate, the Certificate Authority will need to call and speak with whoever is listed as the Admin Contact on your order using your organisation’s verified telephone number to confirm the details of your order.

Make sure the Admin Contact is available to pick up the phone and answer the questions. It’s very simple. And it takes less than five minutes.

Now, if the listed telephone number doesn’t ring directly to their desk – as is often the case – don’t worry. The CA will attempt to work through the phone system and contact them a couple of different ways.

Extension or IVR

If the phone system uses extensions or Interactive Voice Response (IVR), then the CA will work through the phone system to connect to the Admin Contact. So, if their extension is listed (or they’ve previously provided it to the CA) or their phone can be reached by the IVR, it’ll be alright.


Transfer or Alternative Number

If they don’t have an extension or IVR, the CA can also have the receptionist (or whoever answers the business phone number) transfer the CA to them or provide the CA with their direct number.

Please Note: Mobile numbers can be used, but ONLY if they are given to the CA when they call the verified business phone number on the verified listing.


Author: Paul Baka
Last Modified: 18/09/2018

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