Website Security Solutions | Blog

20 Day Money Back Guarantee

If for any reason you wish to obtain a refund on select products sold through SSLTrust, we are happy to offer a refund within 20 days of ordering. We currently offer the refund on all SSL Certificates, Symantec Safe Site, GeoTrust Anti-Malware Scan, Site Lock Website Security and TRUSTe Privacy Policy.

Payments are usually refunded through the process of payment for the product. However, if you wish to be refunded via another method such as Paypal, Bank Transfer or via crediting your account we are happy to try to make this happen. In most cases a full refund will be given, but if by chance you made your payment via a method in which a fee to us was incurred, this fee may be deducted from your refund amount. Please feel free to enquire about this. If you have already configured your product the refund will be credited to your SSLTrust account balance.

If 20 days from the order date has passed and you still wish to obtain a refund, please contact us regarding this. We will be happy to consider it, as we can process refunds up to 30 days in select cases. If this is the case or you are close to the 20 day cut of period, please state clearly that you wish to process the refund and confirm your identity by stating your full name, the product, the invoice number and order date. This is so we can fast track the refund when it is received and not have to confirm any request details with you. A refund can only be requested by the owner of the account, using the same email address from which you purchased the product. You may request the refund via our support page ticketing system or emailing us at refunds@ssltrust.com.au.

Paypal refunds are processed as soon as the request has been reviewed, which can take up to 72 hours. A bank refund can take 1-10 days, depending on bank and country.
20 day money back guarantee
Payment Methods

Payment Methods

We at SSLTrust like to make it easy for you, and that is why we accept all major payment methods. If a payment method you prefer to use is not available during checkout, please contact us, as we may consider accepting a different method.
Currently we accept PayPal, Poli Payments, Perfect Money, Bitcoin, Bank Transfer, Visa and MasterCard.

Chargebacks

Charge-backs

In case of a charge-back, your account could be suspended and you could lose any rights to use SSL Certificates or any other products/services we offer. If the charge-back is considered fraud, your identity and details will be shared with the appropriate authorities to prevent you from future purchases online.
For suspended accounts to be reopened, we charge a reinstatement fee, which is $150, and all outstanding invoices must be paid.